FAQs

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Yes, we will work on any of the versions of Windows as well as several versions of LINUX, including those supported by the RaspberryPi

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Yes, we use a program called Teamviewer to access our customers' machines. There is even a Quick Service link available for temporary installation available on our website for those customers who do not wish to permanently install this software.

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Yes, all technicians that work on your computers, whether in your home or in your office, are A+ and, at least, MCP certified. What this means to you, is that the quality of work performed will be of the highest calibur, and that our technicians have been independantly tested to be certain of their knowledge.

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Store-fronts of brick and mortor increase our costs, and cause us to have to raise our prices. Our goal is to provide quality work at a reasonable price. By not having a store-front, we are able to keep our expenses down, and pass these savings on to our customers.

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No, we would rather order the parts from our vendors, that are local, and get the best price possible for those parts. This is just another of the ways in which we are able to pass on the savings to our customers. If we kept a stock of parts, the cost would be greater, because as time passes, the price of computer parts is generally on the decline. It is these declining prices that we obtain at the lowest possible price, by shopping OUR VENDORS at the time of need, and pass the savings on to you.

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In an effort to keep our costs down on all items, including complete systems, we will either obtain for you a pre-configured system, or we will provide you with the price of a bto (Built To Order) system that exactly meets your specifications, based on conversations between yourslef and our trained technician.

On the rare occasion that a system has crashed, and one is needed to get a client up and running quickly, we have USED systems available for loan, to get our customers back online, while one is being built for them, or their ordered system is enroute.

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ABSOLUTELY! If for any reason, your system exhibits the a problem that is due to work we did, we warranty our work for 30 days from the time of completion. If a new issue arrises, or if the problem recurrs after 30 days, then a new service call needs to be made and charges are again incurred.

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In most cases, the repairs are performed on-site. There are cases, however, where it is more advantageous to take your computer back to our location, and work on it there, uninterrupted where we can do all that is necessary to correct your issue. The pick-up and return of your machine is included in the cost of the repairs on your computer.

* Backups are NOT included in the cost of any repairs. If you have not performed a backup of your data on your system, this service is available, but is not included in the cost of the repair, and will show as a seperate fixed rate charge on your bill.

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Any information that you privide to us is used INTERNALLY ONLY and is never shared with outside sources. The information is used only in the repair of your computer, or computer issue, depending on exactly what is wrong with your system.

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We do offer limited free telephone support to our customers. However, we do NOT provide instruction on how to affect repairs of computer systems on your own, for free. If you would like to avail yourself of the knowledge of our technicians to try and repair your computer yourself, you WILL be billed for the technician's time on the phone. The only difference is, that you will pay a slightly lower rate than if he did the work himself.

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In order to ensure that all the machines on a network are able to communicate with one another properly, a greater level of knowledge is needed by the technician, also requiring additional training by our technicians to be able to handle the more sophistocated problems. This training costs us more, and has a greater value, but at the same time, because of our taining level, we are able to get in and out faster.

If you wish to contact us, or be contacted by us about any of the information you see here, or have additional questions that we may not have answered, our contact information can be found Here.